Delivery and Returns Details

Kiddymania® Loves the Planet and uses Biodegradable packing whenever possible*

(*unless sent via suppliers directly and occasional orders which we are unable to earth friendly package )

DUE TO COMMITS WITH OUR CHILDREN EXPRESS DESPATCH MAY NOT BE AVAILABLE DURING THE SCHOOL HOLIDAYS. IF THIS IS THE CASE THE EXPRESS OPTION WILL NOT APPEAR AT THE CHECKOUT STAGE

WE ARE UNABLE TO PROCESS ANY CHEQUE PAYMENTS DURING THE MONTH OF AUGUST - PAYMENTS MADE ONLINE BY CARD WILL BE PROCESSED AS NORMAL.

UK Delivery rates:

*Usual delivery times are a general quidline and may vary due to any circumstances which are out of our control. Once the orders have been passed to the delivery providers we are no longer responsible for delivery time. For Express despatch we guarantee to despatch the same day, but once the order is with the courier delivery time is out of our control and cannot guarantee a delivery day.

*If Royal Mail returns an item to us due to a customer not collecting it from Royal Mail, or if a carrier has to redeliver we reserve the right to recharge the postage cost.

Courier delivery available to UK mainland and excludes Highlands and Islands – in this case a suitable alternative will be made. Orders sent directly from a supplier may not be available for courier delivery

We endeavour to send orders paid for using the online payment service within 2 days of order, however, it is likely that your order shall be shipped quicker than this, unless ordered during busy periods. Items which are specially ordered or made to order may take longer to ship. Should this be the case, a note of expected shipping times are clearly marked upon the item.

We use HDNL courier network on a 72 hour service for our standard method of postage (or if your order is under £10 we send by Royal Mail) but cannot guarantee a delivery day. Should you need your order urgently please upgrade to Express Delivery and this will be delivered within 2 working days. Courier delivery is only available for UK mainland orders and excludes Highlands and Islands. If this is the case your order will be sent by an appropriate alternative.

Wherever possible orders will be sent is boxes and shall be pleasantly packaged inside in tissue paper, but some items which are unable to be boxed will be sent in secure mailing envelopes. Orders sent directly from the supplier may not be sent in mailing boxes, but their own packaging. Some orders sent by courier will be in courier packaging and may not be boxed

In busy periods, if there is a very rare occassion where an item is sold out a close alternative may be sent on approval. Should you not wish to receive an alternative please put a note in the comments box at checkout.

You may add a gift card to your order for a very small extra fee.

Heavier orders may be sent via Royal Mail standard parcels service or courier. Courier orders will need to be signed for.

EXPRESS DELIVERY UPGRADE

EXPRESS DELIVERY UPGRADE – FOR UK MAINLAND ONLY (NOT INTERNATIONAL).
Should you need your order despatching more quickly please place your order before 12 noon for same day despatch. This would be made via Special Delivery or Courier and would require a signature, so please ensure that somebody will be available to accept the order, howerver, we cannot guarantee a delivery day.. Standard mail is NOT a method for Express delivery. Some items are unavailable for Express delivery. These items are clearly marked.

IMPORTANT NOTE
During times where there may be staff shortages – in particular during school holiday time – the Express Delivery option may not be available.  If this is the case you will not see the Express Delivery option at checkout.

Kiddymania® and Dollymania can only guarantee that express delivery orders will be despatched the same day if orders are placed before 12 noon.  Orders placed after this time will be counted as the next days orders.

Kiddymania® and Dollymania are not responsible for the order once it has been placed in the hands of Royal Mail or any courier.  Claims for failure to deliver must be taken up with either Royal Mail or the courier and not Kiddymania® or Dollymania.

If the receiver of the goods is not available to sign for the delivery this is the responsibility of the customer and not Kiddymania® or Dollymania.

There is a standard charge of £7.95 for normal UK mainland shipping rates for Express delivery. The Highlands and Ireland may incur an extra charge depending upon location-please email if unsure.

Items where next day delivery is not available or where time restrictions apply are clearly marked on the description of the item. Please check before selecting Express delivery

Orders must be received strictly by 12 noon. Any orders taken after 12 noon will be counted as the following days orders and will not be despatched until the next day.

Orders taken on Friday before 12 noon will be posted on Friday but orders taken after 12 noon will be posted on Monday.

Orders taken on Saturday or Sunday will be posted on Monday.

Express delivery does not include Saturday delivery.

You will need to sign for items on Express delivery so please ensure that you will be available to sign for your delivery. A telephone number will also be needed.

Delivery shall be made by Fedex or Royal Mail. Tracking details will be provided upon request.

International rates:

IMPORTANT
Please select the shipping for international postage at checkout and NOT the Express delivery option. Express delivery is NOT available for International orders.
Failure to pay for the correct postage will cause a delay in despatching your order and a Paypal invoice for the difference will be sent to you. Only upon receipt of the correct postage will your order be despatched.